Cancellation & Refund Policy

Cancellation & Refund Policy

This policy outlines the terms for cancellation, refunds, and replacements for orders or service requests placed with KALBI STOCKIST.

Order / Service Cancellation

• Orders or service requests can be cancelled before they are processed or assigned.
• Once the request has been confirmed, scheduled, or dispatched, cancellation may not be possible.
• In certain situations, cancellation after confirmation may attract applicable charges.

Refund Eligibility

Refunds are applicable under the following circumstances:

• Incorrect product or service delivered
• Order not delivered due to operational issues
• Duplicate payment made for the same order
• Damaged or defective product delivered

Refund Process

• Customers must raise a refund request within a reasonable period from the date of delivery or service completion.
• Once the refund request is reviewed and approved, the amount will be refunded to the original payment method used during purchase.
• Refund processing timelines may vary depending on the payment provider or banking partner.

Replacement Policy

In certain cases, we may offer replacement, re-delivery, or re-service instead of a refund, depending on product availability and feasibility.

Non-Refundable Situations

Refunds may not be applicable under the following conditions:

• Cancellation after successful delivery or completion
• Incorrect information provided by the customer
• Customer unavailable at the scheduled delivery/service time
• Issues not reported within the specified reporting period